Work FreelanceWe want you to be happy with Work Freelance. This policy covers paid plans and upgrades. Using Work Freelance, posting projects and bidding are free.
Purchases on this website
Orders on this website are processed by Lemon Squeezy, our merchant of record.
- Plans (Plus, Professional): if you are not satisfied, ask for a refund within 14 days of your first payment and we will refund it in full. You can cancel any time from the link in your receipt email; you keep the plan until the end of the period you paid for, and later renewals are not charged.
- Renewals: a renewal payment can be refunded within 14 days if you have not used any bids from the new period.
- Upgrades (Featured, Urgent, Private, NDA, Sponsored bid): refundable within 14 days if the upgrade has not yet been applied to a project or bid. Once applied, the digital service has been delivered and is not refundable.
- Problems: if a purchase was charged but not added to your account, or you were charged twice, contact us and we will fix it or refund you.
Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show it.
Purchases in the Windows app
Plans and upgrades bought in the app are sold by the Microsoft Store. Refunds for those purchases are handled by Microsoft: request one from your Microsoft account order history. Cancel a subscription in your Microsoft account under Services & subscriptions.
Payments between clients and freelancers
Work Freelance does not process or hold payments between clients and freelancers, so we cannot refund them. Agree milestones step by step, and if a payment problem happens, report it in the app so our team can review it.
How to ask for a refund
Send us a message using the email address you bought with, and include your order number. We reply within 3 business days.