Work FreelanceWork Freelance is a marketplace app where clients post projects and freelancers bid on them. This policy explains what information the app and this website collect and how it is used.
What we collect
- Account: your name, email address and country. Your password is handled by Google Firebase Authentication; we never see it.
- Profile: headline, about text, skills, hourly rate, and your client/freelancer roles. Profiles, ratings and reviews are visible to other users.
- Marketplace activity: projects you post (including attached files), bids and proposals, milestones, reviews, and messages you exchange with other users.
- Payment details you choose to add (freelancers): for example a bank account or PayPal address. They are private and shown only to a client who hires you, so that they can pay you.
- Payment records: what a client marked as paid (with the reference they type) and what the freelancer confirmed. Payments between users happen outside the app. Work Freelance does not process or hold them.
- Reports and blocks: when you report a user or their content, we keep your report (the reason, any details you add, and a copy of the reported text) so our team can review it. The reported user is not told who reported them. The list of users you block is private to you.
- Purchases: plans and upgrades bought in the app are sold and processed by the Microsoft Store. Purchases on this website, when available, are processed by Lemon Squeezy, our merchant of record. In both cases we receive a record of what you bought and the email used, so we can apply it to your account. We never receive your card or bank details.
- Contact form: your name, email address, subject and message, so we can reply. Messages are stored with Google Firebase and forwarded to our support inbox, and we keep them only as long as needed to help you. To stop spam we also keep a one-way scrambled form of your IP address for two hours.
This website
This website has no accounts, no advertising and no third-party analytics or tracking cookies. If you choose a light or dark theme, that choice is stored in your own browser. Our hosting provider processes standard technical data such as IP addresses to deliver pages and protect against abuse. When you buy on this website, the checkout is run by Lemon Squeezy under its own privacy policy. The home page shows our explainer video as a still picture; only if you press play is the video loaded from YouTube (in its privacy-enhanced mode), under Google's privacy policy.
How we use it
To run the marketplace: show projects and profiles, deliver bids and messages, send you notifications, apply your purchases, and let our support team review reported payment problems and misuse. When content is reported, an admin may read the reported text and remove content or suspend accounts that break the rules. We do not sell your information, and the app has no advertising and no third-party analytics.
Where it is stored
In Google Firebase (Authentication, Cloud Firestore, Cloud Storage and Cloud Functions), operated by Google on our behalf. Account and marketplace data is stored in the European Union (Belgium); file attachments are stored in the United States. Data is sent over encrypted connections. Access rules limit who can read it: for example, messages are readable only by the people in the conversation.
Sharing
Information you put on your profile, projects, bids and reviews is visible to other users as part of the marketplace. A freelancer's payment details are shared only with a client who hired them. We share information with Google (hosting), Microsoft (Store purchases) and Lemon Squeezy (website purchases) only as needed to provide the service, or when the law requires it.
Keeping and deleting your data
We keep your information while your account is active. To delete your account and data, send us a message using your account's email address. Reviews you wrote may stay visible without your name, and records needed for legal or accounting purposes may be kept as long as required.
Children
Work Freelance is not intended for children under 18 and we do not knowingly collect their information.
Changes
If this policy changes, we will update the date above and, for significant changes, tell you in the app.
Contact
Send us a message using our contact form.